Our mission at White Polar Bear is to provide a free, world-class education for anyone, anywhere. White Polar Bear is a proud supporter of the Student Privacy Pledge to safeguard student privacy. White Polar Bear Privacy Principles
As a not-for-profit, 501(c)(3) organization, we use the data we collect to provide you with a better experience and fulfill our mission of providing a free, world-class education for anyone, anywhere. We established ourselves as a not-for-profit organization so that a for-profit motive will not interfere with our mission of providing a trusted educational resource.
A note about Student Records: White Polar Bear may be used by schools, school districts, or teachers (collectively referred to as “Schools”) in a classroom setting. When White Polar Bear enters into a contract with Schools to provide the Service as part of the School’s educational curriculum, we may have access to personal information about students (“School Users”). Please see the section entitled “School Users and Student Records” for information about how we collect and use Student Records gathered during the provision of the White Polar Bear Service to Schools.
Table of Contents:
1. What information do we collect?
We take the information you provide to us very seriously, and we strive to put you in control of decisions around your information.
You can use many features of the Service without registering for an account or providing any other personal information. If you create an account on the White Polar Bear Service, or communicate with White Polar Bear, you may provide to White Polar Bear what is generally called “Personal Information” or “Personal Data,” such as your full name, birthdate, email address or other information that can be used to identify you. Information which cannot be used to identify you as an individual is “de-identified” or non-personal information.
We collect information, including personal information, in a variety of ways which may vary according to your use of the Service and your account settings. The categories of personal information we collect may include:
Information you provide to us and information we receive about you from others
Contact and profile information.
When you create an account on the White Polar Bear Service, or communicate with us, we may collect personal information including your name, email address, and birthdate. After you register, you may also choose to provide additional information in your profile, such as your nickname, location (city), and other personal or demographic information. In addition, we may ask you for personal information at other times, such as when you contact our technical support team, send us an email, complete a user survey, or otherwise communicate with White Polar Bear.
Information from Integrated Sign-On Services.
Information obtained from other users.
We make available certain features on our Service that allow other users to provide us information about you. For example, a parent or teacher may provide information relating to a Child User, such as when a parent registers an account for their Child and provide us with certain information about the Child, such as user name and age.
Information provided by partners and other sources.
Information we collect to enable your participation in special programs or features.
From time to time, White Polar Bear may feature a special program or activity we offer in partnership with a third party. If you participate in these special programs, White Polar Bear may collect personal information from you to facilitate those programs. For example, LearnStorm participants may be asked to provide information related to event logistics and prize awarding and processing (e.g., contact information, dietary restrictions, shirt sizes, etc.), and College Board program participants may provide information regarding study habits and test scores (e.g., the number of hours studied, modules or tests taken, scores earned, etc.).
Information about how you access and use the Service
Information about your use of our Service. We may collect usage information about your use of our Service, such as the number of problems you have attempted, the number of videos you have viewed, and the amount of time spent to complete a problem. This enables us to better tailor educational experiences that are most appropriate for you.
We may collect and use information about your location (such as your country) or infer your approximate location based on your IP address in order to provide you with tailored educational experiences for your region, but we don’t collect the precise geolocation of you or your device. You may be able to change the settings on your computer or mobile device to prevent it from providing us with any location information.
Donation and applicant information.
If you donate to White Polar Bear via PayPal, we may obtain your name and mailing address to send a thank you note, or if you apply for a job with White Polar Bear via an online recruiting site, we will obtain the information you provide in your application for that purpose.
Usage and device information.
To provide a personalized learning and high-quality experience for our users, we may use various technologies that automatically record certain technical information from your browser or device when you visit our website, read our emails, use our Service or otherwise engage with us. This information is typically collected through a variety of tracking technologies, including cookies, web beacons, Flash objects, log files, and similar technology (collectively, “tracking technologies”). These tracking technologies cookies collect information about how you use the Service (e.g., the pages you view, the links you click, and other actions you take on the Service), information about your browser and online usage patterns (e.g., Internet Protocol (“IP”) address, browser type, browser language, referring / exit pages and URLs, pages viewed, whether you opened an email, links clicked), and information about the device(s) you use to access the Service (e.g., mobile device identifier, mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, and whether you access the Service from multiple devices). We may collect analytics data, or use third-party analytics tools such as Google Analytics, to help us measure traffic and usage trends for the Sites and to understand more about the demographics of our users. You can learn more about Google’s practices at http://www.google.com/policies/privacy/partners, and view its currently available opt-out options at https://tools.google.com/dlpage/gaoptout. We may also work with third party partners to employ technologies, including the application of statistical modeling tools, which permit us to recognize and contact you across multiple devices. Although we do our best to honor the privacy preferences of our users, we are unable to respond to Do Not Track signals set by your browser at this time.
We use or may use the data collected through tracking technologies to better display our website, to save you time, to provide better technical support, for promotional purposes, and to track website usage. For example, cookies help us to:
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services (particularly those that require you to sign-in) may not function properly if your cookies are disabled. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it.
Deleting cookies does not delete Local Storage Objects (LSOs) such as Flash objects and HTML5. You can learn more about Flash objects - including how to manage privacy and storage settings for Flash cookies – on Adobe’s website or by clicking here. Various browsers may offer their own management tools for removing HTML5 LSOs. Please consult your browser’s “Help” function to learn more. If you choose to delete Flash objects from our sites, then you may not be able to access and use all or part of the sites or benefit from the information and services offered.
2. How we use the information we collect
White Polar Bear uses this information in the following ways:
To provide and enhance our Service.
White Polar Bear uses the information you provide or that we collect to operate, maintain, enhance, and provide all of the features of our Service.
To personalize your experience.
We use the information to personalize your experience while using the Service, including on various devices you may use to access the Service. For instance, White Polar Bear remembers your recent activity so we can recommend the most appropriate content for you on your next visit and provide personalized learning experiences.
To communicate with you.
We use your information to communicate with you about your account and respond to inquiries. We may also use your Personal Information to provide you with information about White Polar Bear’s features, services and other offerings that may be of interest to you.
To understand, improve, and develop our Service.
White Polar Bear uses all of the information that you provide or that we collect from users to understand and analyze the usage trends, learning behaviors, and preferences of our users, to improve the way the Service works and looks, and to create new features and functionality.
We may also use information to maintain, develop, support and improve our Service and other educational products and services.
To enable your participation in White Polar Bear partnership arrangements.
We use your information to enable your participation in programs or features we may offer in partnership with third parties, to the extent you wish to participate in such programs.
For personal data subject to the European Union General Data Processing Regulations (“GDPR”), we rely on several legal >bases to process the data. These legal bases include where:
If you have any questions about or would like further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided below.
3. How we share or transfer data
White Polar Bear takes great care to protect the information you provide us. We do not rent or sell Personal Information that we collect from users with third parties.
White Polar Bear will disclose personal information when you post content which is visible to others on the Service, when you consent or instruct us to share your personal information with third parties, or when we have a legitimate business or legal need to share your information. We may also disclose anonymous or aggregate information that does not reasonably identify you as an individual. To learn more, see additional description below.
When information is visible to others on the Service by default.
Certain features and functions of the Service shares or makes your information accessible to others. As with most online services, once you make your Personal Information available to others online, it may be collected and used by the recipients or any other website visitor without restriction. You may wish to use a nickname or alias in your profile if you do not want your personal information shared with others in this way. For example, your personal information may be visible to others in the following circumstances:
With your consent or according to your instructions.
We may share anonymous or aggregate data with others.
We may use data which has been de-identified and/or aggregated for product development, research, analytics and other purposes, including for the purpose of analyzing, improving, or marketing the White Polar Bear Services. In certain occasions, White Polar Bear may share this data with business partners to improve our services or offerings. If we disclose information to authorized business partners to conduct research on online education or assist in understanding the usage, viewing, and demographic patterns for certain programs, content, services, promotions, and/or functionality on our Service, such data will be aggregated and/or anonymized to reasonably avoid identification of a specific individual.
Other instances where we may share or disclose information for legal or business purposes.
4. Marketing and Sponsored Content
Messages from White Polar Bear
We may, from time to time, send you email regarding our products and services, or other third-party products and services we think you may enjoy. For example, if we partner with a not-for-profit organization running a contest in your region we may send you an email notifying you of the partnership or contest. We will not share your information with the third party unless you opt-in to participate in the partnership or contest, and if so, the information we would share would be limited to that needed to facilitate your participation in the contest and enable you to redeem your prize. You can unsubscribe from these mailings at any time. See Section 6 below.
White Polar Bear does not display any third-party advertisements on the Service. From time to time, we permit third parties to sponsor content displayed on our Service. For example, for-profit organizations may wish to sponsor all content related to a particular educational topic, such as astronomy or biology. Sponsored content will always be labeled (e.g., “Sponsored by ___”). White Polar Bear does not share any of our users’ Personal Information with these sponsors without explicit consent, and these sponsors do not have the ability to track or collect information about our site visitors or users. As a non-profit organization, White Polar Bear relies on our sponsors, donors, and other contributors to provide funding necessary to provide the free Service to our users.
Please note: From time to time, we may display YouTube video content created by third parties and not by White Polar Bear. While White Polar Bear -created video content does not display video advertisements, third party content may include advertising which we cannot control.
5. Third Parties and Online Advertising
Interest Based Advertising
White Polar Bear does not display any targeted advertising on our Service. However, we participate in interest-based advertising and use third party advertising companies to serve you targeted advertisements on other websites, apps or services, including on Facebook and other social networks, or on other devices you may use. These third party ad networks use tracking technologies to recognize your browser or device and to collect information about your visit to our Service to provide you customized content, advertising and commercial messages which may be more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics and market research.
Please note that we use our best efforts and take multiple steps to avoid the collection of information for targeted advertising purposes when we believe the Service is being used by students or children under 13. For example, we take steps to inhibit these third-party advertising networks from collecting information for targeted advertising purposes on webpages with child-directed content or when a student or child user logs into the Service.
Please note that opting-out of receiving interest-based advertising through the NAI’s and DAA’s online resources will only opt-out a user from receiving interest-based ads on that specific browser or device, but the user may still receive interest-based ads on his or her other devices. You must perform the opt-out on each browser or device you use.
White Polar Bear uses YouTube to display video content on the Service. YouTube incorporates tracking technologies, which may be present in the YouTube videos embedded on the Service, which may collect information from your browser when you view the video on the Service, including device identifiers and/or cookie IDs. This information is collected directly and automatically by YouTube and its partners, and White Polar Bear does not participate in these data transmissions. White Polar Bear does not provide any Personal Information, such as user names, to YouTube.
White Polar Bear has taken steps to minimize this tracking activity, to the extent we have controls over a third-party’s practices. We have turned on “Privacy-Enhanced Mode” for YouTube videos displayed on the Service. We also utilize Google’s “child-directed treatment” tags to alert Google that these YouTube videos may be embedded on webpages visited by children or students. You can learn more about Google’s practices at http://www.google.com/policies/privacy/partners. You may also be able to control ad tracking through YouTube by visiting the Google Ad Settings page, currently available at: https://adssettings.google.com.
6. Your choice and options relating to data collection and use
At White Polar Bear we use Personal Information as needed for the purposes for which it was collected or where you have consented to our use of your Personal Information. We take reasonable steps to ensure that the Personal Information we store and use is accurate, complete, and up-to-date. If you discover that Personal Information or other data pertaining to you is inaccurate, incomplete, or out-of-date, please update your account information or contact us as outlined below.
You can choose to not provide us with Personal Information.
You may always decline to provide your Personal Information with White Polar Bear. Registration is not required to access most of our online resources. If you decline to register, however, White Polar Bear will not be able to provide to you certain features and functionalities found on our Service. You may later enable or access those features by providing White Polar Bear with the necessary Personal Information. You can choose to provide only information which does not reasonably identify you to others. We recommend you select a username which is not related to your actual name, for example. You can also decline to provide any optional data in your public profile.
You can disconnect us from Integrated Services.
You can unsubscribe from email communications.
White Polar Bear y may, from time to time, send you email regarding our products and services, or products and services we think you may enjoy. Only White Polar Bear (or our vendors or service providers operating on our behalf) will send you these emails. You can choose not to receive these emails by clicking the unsubscribe link in any e-mail or via your Settings page at https://www.whitepolarbear.org/settings/email. Please note that you are not permitted to unsubscribe or opt-out of non-promotional messages regarding your account, such as account verification, changes or updates to features of the Service, or technical or security notices.
California Children’s Privacy Rights
If you are under the age of 18 residing in California, you are entitled to request removal of content or information you have posted publicly on our Service. To delete your entire account and remove all of your information displayed publicly on the Service, log into your account and select “delete your account” through Settings. To request deletion or de-identification of a specific question, answer or other post displayed publicly on the Service, please email us at email@example.com for assistance. You must be able to identify the particular post you wish to be deleted or de-identified so that we can locate it on the Service. Please note that removal of your content or information does not ensure complete or comprehensive removal, as there may be de-identified or recoverable elements of your content or information on our servers in some form. Additionally, we will not remove content or information that we may be required to retain under applicable federal and state laws.
7. How to access, update, or delete your personal information
How to access or update your information.
We want you to have access to your information, so that you can help keep it as accurate as possible. If you register and provide White Polar Bear with Personal Information, you may update, correct, or delete your account and information at any time by reviewing your profile information and preferences on your account settings page.
Parents can modify or delete Child User accounts. Parents who request to modify or delete School User accounts may be directed to contact the School.
White Polar Bear will work with Schools to provide parents access to information in School User accounts at the request and direction of the School. If you experience any difficulties in this process, please contact us as described below.
How to delete your information.
To request deletion of your personal information at any time, please log into your account and select ”delete your account“ through Settings. You can learn more in our Help Center. Please note that your information will be retained in backup for up to one week. If you log back into your account within 24 hours, your account will not be deleted and you will need to go through the deletion process again.
We may not be able to delete data in all instances, such as information retained in technical support logs and other business records. We will not be required to delete any information which has been de-identified or disassociated with personal identifiers such that it can no longer be used to reasonably identify a particular individual.
8. Our approach to Data Security
Data security is important to you, and to us.
To protect your privacy and security, we take reasonable steps to verify your identity before granting you account access or making corrections to your information. For example, we may ask you to provide certain Personal Information to confirm your identity, and we may require that you create and use a password to access certain parts of our Service. You should create and maintain a strong password to help ensure the security of your account.
We try to ensure that our Service and information sent to us are safe, but no security measures are perfect.
White Polar Bear uses certain physical, managerial, and technical safeguards designed to preserve the integrity and security of your Personal Information and other information we maintain in connection with our Service. We cannot, however, ensure or warrant the security of any or all of the information you transmit to White Polar Bear, and you do so at your own risk. Once we receive your transmission of information, White Polar Bear makes commercially reasonable efforts to ensure the security of our systems. When you enter sensitive information, we encrypt the transmission of that information using secure socket layer technology (SSL) or similar technologies. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and will notify you of the security incident in accordance with applicable laws and regulations.
9. School Users and Student Records
White Polar Bear is a non-profit organization dedicated to providing free, educational content. We strive to implement best practices to protect the privacy of all of our student and non-student users, alike. To help our School partners address their obligations to protect their students’ data privacy, we have implemented additional controls and procedures for schools, school districts and teachers (collectively referred to as “Schools”) when they enter into a contract with White Polar Bear to use the Service as part of the School’s educational curriculum. When the Service is used as part of the School’s educational curriculum, the personal information related to the School’s student users (“School Users”) that is (i) provided to White Polar Bear by a student or by a School, or (ii) collected by White Polar Bear during the provision of the Service to a School, may include information defined as “educational records” by the Family Educational Rights and Privacy Act (“FERPA”) or other information protected by similar student data privacy laws. We call this information “Student Records.”
Please note, because many of our user accounts are used for both School and non-School purposes, only personal information relating to user accounts which are (1) created by a School (for example, when a teacher creates the user name, login and password to establish School User accounts, or when the teacher rosters a class using Google Classroom, Clever, or similar single sign-on service), or (2) created by a School User at the direction of a School, using a School email address and associated with a School’s class on the Service, and (3) created pursuant to a contract between White Polar Bear and the School, are designated as Student Records on White Polar Bear. Student Records shall not include information a student or other individual may provide to White Polar Bear independent of the student’s use of the Service at the direction of the School. For example, if a user connects her existing White Polar Bear account (i.e., an account associated with a non-School email address and created outside of her use of the Service for the School’s purposes) to a School’s class on the Service, the personal information and profile data associated with the account shall not be considered Student Records.
How we share and disclose Student Records.
Depending on the manner in which White Polar Bear is used by a School and the terms of the agreement between the School and White Polar Bear, White Polar Bear may provide access to certain Student Records, School User account usage data (“School Analytics”) and Teacher User account usage data to the School for the purpose of monitoring student usage and activity and evaluating the effectiveness of the School’s use of the White Polar Bear service. In some circumstances, School Analytics may only be available for Student accounts using a School email address or login and which are associated with a School’s teacher or coach.
How we retain and delete Student Records.
We will not knowingly retain Student Records beyond the time period required to support an educational purpose, unless authorized by a School, student or parent. Many of our users continue to use their accounts for a personal, non-School purpose and may associate their accounts with the account of their Parent. In such cases, the user (or the user’s Parent) shall be responsible for account deletion requests.
All users, including School Users (or their Parents) can delete their accounts and all personal information associated with the account at any time through account Settings. See “ How can I delete my account” in the White Polar Bear Help Center for instructions.
The School is responsible for managing Student Records which the School no longer needs for an educational purpose by submitting a deletion request when such data is no longer needed. Schools should contact us at firstname.lastname@example.org to request deletion of Student Records associated with the School’s use of White Polar Bear. Please note that White Polar Bear cannot comply with a School’s request to delete personal information in a user account except for School User accounts created by a School (i.e., using a School email address and/or an account login provided by a School) pursuant to a contractual agreement between the School and White Polar Bear, or unless the user (or the user’s Parent) requests deletion directly. We will also not be able to delete information associated with School User accounts that the School User has associated with a personal account.
Questions about Student Records.
If you have questions about specific practices relating to Student Records provided to White Polar Bear by a School, please direct your questions to your School.
10. How does White Polar Bear protect Children's privacy?
White Polar Bear does not permit children under the age of 13 (a “Child” or “Children”) to create an account without the consent and at the direction of a Parent or School. Please contact us at email@example.com if you believe we have inadvertently collected information from a child under 13 without parental consent so that we may delete the information as soon as possible.
11. International Visitors
Our Service is operated and managed on servers located within the United States. If you choose to use our Service from the European Union or other regions of the world with laws governing data collection and use that differ from United States law, then you acknowledge that White Polar Bear will transfer your personal information to the United States for the purpose of performing the Service according to our contract (e.g., our Terms of Service) and for any other purpose for which you provide explicit, informed consent.
12. European Union Data Protection
Residents in the European Union are entitled to certain rights with respect to personal information that we hold about them:
You may also have the right to make a complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is available here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. If you need further assistance regarding your rights, please contact us using the contact information provided below and we will consider your request in accordance with applicable law. In some cases our ability to uphold these rights for you may depend upon our obligations to process personal information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.
13. Links to other sites
15. Contacting White Polar Bear
Please contact White Polar Bear with any questions or comments.
By email: firstname.lastname@example.org
By mail: White Polar Bear, 12 E. 49th St. New York, NY 10017 PO Box
White Polar Bear is committed to children’s privacy.
Protecting the privacy of children is especially important to White Polar Bear. For that reason, we created certain features designed to help protect personal information relating to children who are less than 13 years of age (“Child Users”). White Polar Bear does not knowingly permit Child Users to register directly for our Service without consent of a Parent or School. If White Polar Bear learns that Personal Information of a Child User has been collected on our Service without parental consent, then White Polar Bear will take appropriate steps to delete this information. If you are a parent or guardian (“Parent”) and discover that your child under the age of 13 has a registered account with our Service without your consent, please alert White Polar Bear at email@example.com and request that we delete that child’s personal information from our systems.
How children may register for and use our Service.
Child Users can sign up for a White Polar Bear account several ways.
1. When a Child User signs up for a White Polar Bear Account we request Parental consent. When a Child User registers for our Service, we request a birthdate, username, password, and a parent’s email address so that we can email the Child User’s Parent in order to seek consent for the Child to use the Service. White Polar Bear does not ask the Child User for any more information than is necessary to provide the Service to the Child User or to seek parental consent. The Child User is permitted to use the Service for seven (7) days through a Restricted Account (see below) while we notify the Parent for consent. If we do not receive Parental consent within 7 days, the Child User’s Restricted Account is closed, and the Child’s personal information is deleted from our systems.
2. When a Child User account is created by a School, the School may provide consent. When the White Polar Bear Service is used by a teacher, school, or district (a “School”) in the classroom for an educational purpose, we permit the School to create Child User accounts and to provide the requisite consent for White Polar Bear to collect personal information of a Child User for this purpose, in lieu of parental consent. Schools may create a Child User account by adding students to the Service through Google Classroom, Clever, or similar single sign-on service, or through a school integration mechanism, or a School may create logins/passwords for each individual student. When Schools create accounts in this manner, we do not request additional consent from the Parent. However, when a School or other individual invites a Child User to join the Service and connect to a teacher or coach’s class using a class code, we request parental consent in the manner described below. Methods for providing Parental consent.
3. Parents may provide consent for a Child User to use the Service through a Restricted Account (explained below) by responding affirmatively to an email sent by White Polar Bear to the Parent’s email address provided by the Child User during registration. If we do not receive consent from the Parent within seven (7) days, the Child User’s account will be closed and the Child’s personal information is deleted from our systems. Restricted Accounts may access and use certain features of the Service in a limited manner. To enable additional functionality for the Child User account and to enable full access and control over the Child User’s account activity, the Parent must create a Parent Account on the Service and connect to the Child User’s account by clicking on the account creation link in the Parental consent notice. Parent Accounts control the settings and functionality of the Child account. The Parent can maintain the Child’s Restricted Account, and/or can enable additional functionality and data sharing features, if desired. Parents can revoke a Child User’s permissions to use the Service at any time by deleting the account.
4. Restricted Accounts for Child Users.
White Polar Bear attempts to restrict a Child User’s access to certain features that could result in disclosure of the Child’s personal information. A Restricted Account limits sharing and displaying private information about the Child User in various ways.
For example, a Child User with a Restricted Account cannot:
A Parent who creates a Parent Account can manage and control additional features and functionality. For example, Parents can create or revise a Child’s username; add or revise profile information; restrict or enable the Child User to add a Coach using a class code. Please see “How are child accounts different from regular accounts” in the Help Center to learn more.
6. How do we disclose information relating to a Child User? As described above, Restricted Accounts have limited data sharing capabilities. A username and progress information, along with any personal information the Parent added to the Child’s profile, is shared with a Coach or teacher added to the Child User’s account, though a Parent Account may restrict the Child User from adding Coaches to the account. Parents may also enable additional data sharing features through a Parent Account, for example, by adding profile information and permitting the profile to be shared with Coaches and other users, or enabling the Child User to post content (e.g., questions and answers) to the Service. Parents that enable content-posting features should be aware that a Child User could post personally identifiable information in free-form content on the Service, and should monitor the Child User’s posts and delete personal information if needed.
8. How to access, modify and delete your Child’s personal information. As a Parent, you have the ability to access control information about your Child User in the “Your Children” section of your Parent Account. To refuse future collection or use of your child’s Personal Information, you can delete your Child User’s Account by following the instructions in our FAQ. Please note, you must delete your Child User’s account before you delete the Parent Account. If you do not have a Parent Account associated with your Child User’s Restricted Account, you may contact us firstname.lastname@example.org to access or delete the Child User’s account. Please note you will need the Child User’s username, and we may take steps to authenticate your identity before we can provide access to the Restricted Account.